FAQ

Exporgin.Com Frequently Asked Questions

1. How do I create an account?

You can create an account by clicking the “Create Account” button on the top right corner of our homepage and fill in the required information.

2. How can I reset my password?

Enter your e-mail address by clicking on the “Forgot Password” link on the “Login” page. We will send you an email with password reset instructions.

3. How can I cancel my order?

To cancel your order, go to “My Account” and select the order you wish to cancel from the “My Orders” tab and submit a cancellation request.

4. Which payment methods do you accept?

We accept various payment methods such as credit card, debit card, PayPal, and Shop pay.

5. When will my order be shipped?

Your order is usually shipped within 1-3 business days after payment is confirmed. 

6. How long is the shipping time?

Shipping time is usually between 2 and 4 days. However, in some cases, shipping time varies depending on your region. This time may be longer for international shipments.

7. How much does shipping cost?

Shipping costs are calculated based on the weight of your order and the delivery address. You can get information about shipping costs on the cart page. Shipping costs may also vary depending on the products you buy and the campaigns organized from time to time.

8. How can I return my product?

We do not offer product returns. In case of any damage caused by the product, a cargo inspection report must be kept. Cargo inspection report and damaged product images should be forwarded to customer service. The cargo inspection report sent to customer service is evaluated by experts. As a result of the evaluations made, your return process is realized.

9. My order arrived damaged, what should I do?

It is mandatory to take a cargo inspection report for damaged products. Report the situation by contacting our customer service with the cargo inspection report and damaged product images. Customer service will take the necessary steps to help you. No action is taken for products for which a cargo inspection report is not received. 

10. Do the products have a warranty?

Yes, all our products are under manufacturer's warranty. You can find warranty information in the product descriptions. 

11. Can you give information about taxes and customs fees?

For international orders, you may pay additional fees depending on your country's customs and tax policies. These fees are the responsibility of the customer.

12. How can I use the discount coupon/code?

You can use your discount coupon code by entering your assigned code in the “discount code” field on the checkout page.

13. How can I track my order?

When your order is shipped, we will send you an e-mail with a tracking number. With this number, you can track your order on the cargo company's website.

14. What is the availability of the products?

The stock status of the products is indicated on the product page. 

15. How can I change my billing information?

You can update your billing information from the “My Addresses” tab in the “My Account” section.

16. How can I subscribe to the e-mail newsletter?

You can subscribe to our newsletter by entering your e-mail address in the “E-mail Newsletter” section at the bottom of our home page.

17. How can I reach customer service?

You can reach our customer service at support@exporgin.com or by calling +90 0850 885 10 70.