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Customer Service
You can create an account by clicking the “Create Account” button on the top right corner of our homepage and filling in the required information.
Our store uses a password-free login system, so there is no password to reset.
To access your account, simply enter your email address (or phone number) on the login page. We will send you a one-time verification code, and you can log in securely using that code.
If you previously signed up using your Google or Shop account, you can also log in through those platforms without needing a password.
Food items are not covered under warranty.
Non-food products — such as home decor, accessories, or cosmetics — may include manufacturer warranties, which are listed on each product page.
Enter your code in the “Discount Code” field at checkout.
We do not currently have a fixed free-shipping threshold, but we regularly run special promotions. Stay tuned for updates.
Once your order is shipped, you will receive an email with a tracking number. You can track your package on the carrier’s website.
Stock availability is displayed on each product page.
Yes. For bulk or wholesale purchases, please contact our support team for personalized assistance.
You can subscribe by entering your email address in the “Newsletter” section at the bottom of our homepage, or directly through this link:
To request an order cancellation, please contact us at Customer Service Exporgin and include your order number. We will review your request and confirm whether the order can still be canceled.
Please note: Orders cannot be canceled once the fulfillment or shipping process has started.
Order modifications (such as quantity, product variation, or flavor) are possible only before fulfillment begins. Contact our customer service as soon as possible.
Yes, you can request a delivery address change before your order is shipped. To submit an address change request, please contact our customer service team at Customer Service Exporgin with your order number and the updated address information. Once the order has been shipped, address changes cannot be made.
Our shipping partners usually make additional delivery attempts. If the package cannot be delivered, it may be held at a local facility for pickup.
If you received an incorrect item, please contact customer service with photos within 48 hours of delivery. We will ensure the correct product is sent to you.
We accept major credit cards, debit cards, PayPal, and Shop Pay.
You can enter or update your billing address during checkout.
On the payment page, simply untick the “Use shipping address as billing address” option to open the billing address fields and enter your details.
For future orders, billing details must be entered again during checkout, as billing information is not stored in the “My Addresses” section of your account.
If you need to modify the billing information for an active order, please contact us at Customer Service Exporgin before the order is shipped.
Once the order has been dispatched, billing details can no longer be changed.
We accept multiple currencies including EUR, USD, and other major global currencies based on your region.
Yes, we ship worldwide.
Orders are processed and shipped within 1–3 business days after payment confirmation.
Most international orders, including shipments to the United States, are delivered within 1–2 business days, provided there are no customs delays.
Shipping costs depend on the product weight and destination. Final shipping fees are displayed at checkout.
Note: Campaigns or product types may affect final shipping costs.
We ship with global express carriers such as DHL, UPS, and FedEx.
Products like baklava, chocolate, and Turkish delight are packaged in airtight, protective, and temperature-safe packaging to ensure freshness and safety during international transport.
Yes. All food items are shipped fresh, carefully sealed, and protected to maintain their quality throughout transit.
Customs inspections may occasionally cause delays. If this happens, please contact us and we will assist you in tracking and resolving the situation.
Tracking updates may take some time depending on the carrier and location. If the tracking does not update for more than 48 hours, please contact us and we will investigate with the courier.
We accept returns only for damaged or defective items.
A courier inspection report and photos must be submitted for evaluation.
You must obtain a cargo inspection report and send it to customer service along with product photos within 48 hours of delivery.
Returns cannot be processed without this report.
We generally cover customs and tax fees.
However, if your country imposes additional import duties, you may be asked to pay these charges.
If this occurs, send us the invoice — we will refund the amount.
Returns for non-damaged products are not accepted. However, special cases may be reviewed individually.
Food items are not covered under warranty.
Non-food products — such as home decor, accessories, or cosmetics — may include manufacturer warranties, which are listed on each product page.
Enter your code in the “Discount Code” field at checkout.
We do not currently have a fixed free-shipping threshold, but we regularly run special promotions. Stay tuned for updates.
Once your order is shipped, you will receive an email with a tracking number. You can track your package on the carrier’s website.
Stock availability is displayed on each product page.
Yes. For bulk or wholesale purchases, please contact our support team for personalized assistance.
You can subscribe by entering your email address in the “Newsletter” section at the bottom of our homepage, or directly through this link:
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