Return Center

Last updated: 22 October 2026

This policy applies to orders placed on exporgin.com and sold by EXPORGIN EUROPE SAS, 10 Rue Victor Hugo, 93500 Pantin, France (RCS Bobigny 914 283 981). It does not limit your statutory rights as a consumer in the European Union or the United Kingdom.

1. Non-food products: 14-day right of withdrawal

For non-food products (for example copperware, home and living items, jewellery and accessories) you can withdraw from your purchase within 14 days of receiving the goods, without giving a reason.

  • How to withdraw: email customerservice@exporgin.com with your order number and the items you want to return, or use the EU model withdrawal form below. We will reply with the return address and instructions. Please do not send items back without contacting us first.
  • Sending the item back: send the item within 14 days of telling us that you are withdrawing. The item should be unused and returned in its original packaging where possible. Unless the item is faulty or we sent the wrong item, the cost of returning it is paid by you.
  • Refund: we refund the price of the item and the standard delivery cost you paid within 14 days of receiving your withdrawal notice. We may wait until we have received the item back, or until you send proof that you have shipped it. Refunds are made to the original payment method.
  • Condition of the item: you are responsible for any loss in value caused by handling the item beyond what is necessary to check its nature, characteristics and functioning.

2. Exceptions to the right of withdrawal

As provided by EU consumer law, the right of withdrawal does not apply to:

  • Food products (Turkish delight, baklava, dates, coffee, chocolate, nut butters and other food), because they can go off quickly and, for hygiene and food-safety reasons, cannot be returned once delivered;
  • sealed cosmetics, personal-care and hygiene products that have been unsealed after delivery;
  • items made to your specifications or clearly personalised.

3. Damaged, faulty or incorrect items (all products, including food)

If your order arrives damaged, faulty, incomplete or different from what you ordered, please contact us within 7 days of delivery at customerservice@exporgin.com with your order number and clear photos of the product and its packaging (and of the shipping box if it was damaged in transit).

  • Food products: you do not need to send food back. After reviewing your photos and information, we will offer a replacement, a partial refund or a full refund, depending on the situation.
  • Non-food products: we will arrange a replacement, repair or refund. If we ask you to send the item back, we cover the return shipping cost.

This does not affect your legal guarantee of conformity: under EU law, you are protected against defects that exist at the time of delivery and appear within 2 years.

4. Cancelling an order before it ships

You can ask us to cancel an order as long as it has not yet been shipped. Contact us as soon as possible with your order number. If the order has already been shipped, sections 1 to 3 apply.

5. Discount codes and gifts

If an order used a discount code or included a free or €0.01 gift, the refund is based on the amount you actually paid. A gift received with a returned order may need to be returned too if the order no longer meets the conditions of the offer.

6. Contact

For any question about returns or refunds: customerservice@exporgin.com. If we cannot resolve a complaint, you may also contact a consumer mediation body or the consumer protection authority in your country.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: EXPORGIN EUROPE SAS, 10 Rue Victor Hugo, 93500 Pantin, France, customerservice@exporgin.com
I hereby give notice that I withdraw from my contract of sale of the following goods: ______
Ordered on / received on: ______
Order number: ______
Name: ______
Address: ______
Date: ______