FAQ Orders & Modifications

How can I cancel my order?

To request an order cancellation, please contact us at Customer Service Exporgin and include your order number. We will review your request and confirm whether the order can still be canceled.
Please note: Orders cannot be canceled once the fulfillment or shipping process has started.

Can I modify my order after placing it?

Order modifications (such as quantity, product variation, or flavor) are possible only before fulfillment begins. Contact our customer service as soon as possible.

Can I change my delivery address after placing an order?

Yes, you can request a delivery address change before your order is shipped. To submit an address change request, please contact our customer service team at Customer Service Exporgin with your order number and the updated address information. Once the order has been shipped, address changes cannot be made.

What happens if I miss the delivery?

Our shipping partners usually make additional delivery attempts. If the package cannot be delivered, it may be held at a local facility for pickup.

What if I receive the wrong product?

If you received an incorrect item, please contact customer service with photos within 48 hours of delivery. We will ensure the correct product is sent to you.