FAQ Returns & Refunds

How can I return my product?

We accept returns only for damaged or defective items.
A courier inspection report and photos must be submitted for evaluation.

My order arrived damaged; what should I do?

You must obtain a cargo inspection report and send it to customer service along with product photos within 48 hours of delivery.
Returns cannot be processed without this report.

What if customs charges me unexpected additional fees?

We generally cover customs and tax fees.
However, if your country imposes additional import duties, you may be asked to pay these charges.
If this occurs, send us the invoice — we will refund the amount.

Do you accept returns for reasons other than damage?

Returns for non-damaged products are not accepted. However, special cases may be reviewed individually.