FAQ Shipping & Delivery
Do you ship worldwide?
Yes, we ship worldwide.
When will my order be shipped?
Orders are processed and shipped within 1–3 business days after payment confirmation.
International Shipping Information
How long is the shipping time?
Most international orders, including shipments to the United States, are delivered within 1–2 business days, provided there are no customs delays.
How much does shipping cost?
Shipping costs depend on the product weight and destination. Final shipping fees are displayed at checkout.
Note: Campaigns or product types may affect final shipping costs.
Which shipping carriers do you use?
We ship with global express carriers such as DHL, UPS, and FedEx.
How are perishable items packaged?
Products like baklava, chocolate, and Turkish delight are packaged in airtight, protective, and temperature-safe packaging to ensure freshness and safety during international transport.
Are food products fresh upon delivery?
Yes. All food items are shipped fresh, carefully sealed, and protected to maintain their quality throughout transit.
What should I do if my package is delayed in customs?
Customs inspections may occasionally cause delays. If this happens, please contact us and we will assist you in tracking and resolving the situation.
What if my tracking number is not updating?
Tracking updates may take some time depending on the carrier and location. If the tracking does not update for more than 48 hours, please contact us and we will investigate with the courier.